Privacy Policy

Privacy Notice

Last updated: 25 September 2026

This notice explains how The Hawkstone Farmers’ Choir Ltd collects and uses personal information when you visit our website, contact us, follow links to performances, sign up for updates or buy directly from us. It also explains your rights.

1. Who is responsible for your information?

The Hawkstone Farmers’ Choir Ltd is responsible for the personal information described in this notice. We are registered in England and Wales under company number 17296762. Our registered office is 101 New Cavendish Street, 1st Floor South, London, United Kingdom, W1W 6XH.

For privacy questions, requests or complaints, email enquiries@thehawkstonefarmerschoir.com.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, telephone number and the information you include in an enquiry or message.

• Order information: products or tickets purchased directly from us, billing and delivery details, order history, transaction references, and correspondence about orders, returns or refunds. Our payment provider processes payment details; [confirm whether the Choir ever receives or stores full card details].

• Marketing information: your sign-up choices, the updates you receive, and whether you open or interact with them, [if email interaction tracking is used].

• Website information: your IP address, device and browser information, pages visited, approximate location derived from your IP address, cookie choices and information collected by any analytics or advertising tools you allow.

• Event information: information you provide to us about a booking, accessibility request or event enquiry. If an event requires sensitive information, we will explain separately why it is needed and how we will use it.

We usually collect this information directly from you or automatically when you use the website. If you buy a ticket from an external seller, that seller collects information under its own privacy notice. We do not receive information from a ticket seller.

Please do not send us health or other sensitive information unless it is relevant to a request you are making.

We may share your information with trusted and approved marketing partners and labels who assist in sending you marketing communications like email, and/or running targeted advertising campaigns on our behalf. These partners may use your data to display ads that are relevant to your interests and help activate, manage, and optimize campaigns on our website. These marketing partners are required to handle your data in accordance with applicable privacy laws and our privacy policy.

3. Why we use your information

Purpose	Information used	Legal basis
Responding to enquiries and requests	Your contact details and message	Our legitimate interests in answering enquiries and managing our activities; or taking steps at your request before entering into a contract
Processing a direct purchase, delivering it and providing customer support	Contact, order, delivery and transaction information	Performing our contract with you
Keeping transaction, tax and accounting records	Order and payment records	Complying with legal obligations
Running, securing and improving the website	Technical information, security logs and website usage information	Our legitimate interests in operating and protecting the website; consent where required for optional cookies and related processing
Sending marketing or updates you have requested	Contact details and marketing preferences	Your consent, or another lawful basis where the applicable direct-marketing rules permit it
Handling complaints, preventing fraud and establishing or defending claims	Relevant contact, order, technical and correspondence records	Our legitimate interests in protecting our organisation and customers, and complying with legal obligations where applicable

Where we rely on legitimate interests, those interests are to respond to people who contact us, operate and secure the website, improve our services, prevent misuse and resolve disputes. We consider the impact on your privacy before relying on this basis.

We will not use information supplied for an order or enquiry to send you marketing unless the applicable marketing rules allow it and you have been given the required choice.

4. Marketing

If you sign up for news, we may email you about performances, releases and other Choir activities. You can unsubscribe using the link in a marketing email or by contacting enquiries@thehawkstonefarmerschoir.com.

Where the law permits us to contact a customer about our own similar products or services without a separate opt-in, we will provide an opportunity to opt out when collecting their details and in every marketing message. We will not treat an enquiry alone as a general permission to send marketing. We may retain a minimal record of an opt-out so that we can respect it.

Marketing choices are separate from cookie choices. Withdrawing marketing consent will not affect essential messages about an order you placed.

5. Cookies and similar technologies

We use cookies and similar technologies as explained in our Cookie Policy. That policy describes the technologies used on the website and how you can manage your choices. Where consent is required, we will ask for it before using the relevant technology.

6. Who we share information with

We share personal information only where needed for the purposes in this notice. Depending on the services we use, recipients may include:

• our website, hosting, email and customer-support providers;

• payment processors, ecommerce providers and delivery companies involved in a direct purchase;

• providers of analytics, advertising or email-marketing tools, where those tools are used and the necessary choices have been obtained;

• professional advisers, insurers and auditors where needed; and

• regulators, law-enforcement bodies or other parties where the law requires it or it is necessary to protect legal rights.

[Before publication, identify the actual providers used by the site and direct-sale operation, especially any provider receiving information for its own purposes. Check that the Cookie Policy names relevant third parties.]

Following a link to an external ticket seller takes you to its website. The seller’s privacy notice explains what it collects there. If we receive attendee information from a seller to help run a performance, we will use it only for the purposes explained to you when that information is collected or shared.

We do not sell your personal information.

7. Transfers outside the UK

Some service providers may process information outside the UK. 

Where a transfer requires protection under UK data-protection law, we will rely on an applicable UK adequacy regulation or put an approved safeguard in place, such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses. You can contact us for information about the safeguard relevant to your data.

8. Your rights

Depending on the circumstances, you can ask us to:

• give you a copy of your personal information;

• correct inaccurate or incomplete information;

• delete information;

• restrict how we use it;

• provide certain information in a portable format; or

• stop processing it.

You have the right to object at any time to our use of your personal information for direct marketing. You may also object to processing based on our legitimate interests.

Where we rely on your consent, you can withdraw it at any time. Withdrawal does not affect processing carried out before you withdrew consent.

To exercise a right, email enquiries@thehawkstonefarmerschoir.com. We may need to verify your identity before responding. Some rights have legal exceptions, which we will explain if relevant.

9. Information needed to provide a service

If you buy directly from us, we need the information required to process payment, fulfil the order and contact you about it. If you do not provide it, we may be unable to complete the purchase. Information requested for marketing is optional.

10. Automated decisions

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. If that changes, we will explain the decision-making involved and your rights before using it.

11. Security

We use appropriate technical and organisational measures to protect personal information. No internet transmission or storage system is completely secure, but we limit access to information and review the services we use.

12. Children

Our website may be visited by families. We do not ask children to provide information that is unnecessary for using it. If you believe a child has provided personal information to us inappropriately, contact enquiries@thehawkstonefarmerschoir.com so we can review it.

13. Privacy complaints

If you are concerned about how we have used your information, email enquiries@thehawkstonefarmerschoir.com with “Privacy complaint” in the subject line. We will acknowledge your complaint within 30 days, investigate it without undue delay, keep you informed and tell you the outcome.

You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113. You do not have to contact us first, although we welcome the chance to resolve a concern.

14. Changes to this notice

We may update this notice as our website and activities develop. We will publish the updated notice with a new date and draw significant changes to your attention where appropriate.